Last Updated: 2019-9-03
What personal data does Tiled collect and how is it used?
HOW THIS HELPS YOU
Appointing a Data Protection Officer (DPO)
Tiled has designated an appropriate resource to be the DPO, who can be reached for Subject Access Requests (SARs), questions or concerns.
Via email: firstname.lastname@example.org
Tiled Attn: Data Protection Officer
11848 Bernardo Plaza Ct. Ste 110 San Diego CA 92128
Should you need or have any requests or concerns regarding how, where, and who has access to your Tiled data, review our Indemnification Insurance, our DPO will provide the necessary information to you within the required timeframe, as designated by GDPR requirements.
International Data Transfers
(Articles 45 & 46)
Tiled collects a minimal amount of personal data, which is transferred and processed for the purpose of responding to customer support requests, product analytics, development remediation of technical and security issues, and other obligations in fulfilling our service agreement. Tiled’s privacy and security controls extend to third parties involved in processing confidential and restricted data.
In order to communicate, provide support and resolve requests, we collect and store the contact information from our customers who have given us authorization to collect, store and use that data. For example, we store email addresses so we can efficiently communicate and notify our customers about new product feature releases. We, however, never sell or rent any collected data from customers to other parties.
Additionally, Tiled retains personal data for as long as necessary to provide our services, support our product or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing agreements. If you have any questions or concerns aboutTiled retaining of your data, please contact our DPO.
(Articles 39 & 47)
Tiled has created role-based privacy training, which will be required to be completed by employees by the end of Q3 (September) 2020. These trainings will be facilitated through our LMS (Learning Management System) and completion metrics will be tracked as part of corporate compliance.
Breach Notification Changes
Tiled will notify impacted customer(s), prior to notifying the appropriate DPA. We take the partnership with our customers as a foundational guide based on trust and open communication; and as such, we will communicate any instances of compromised personal data to our customers prior to other sources.
Tiled will notify impacted customers via existing communication channels, typically via email or a dedicated Customer Success Manager, if applicable.
Right to Erasure
Once a request for removal of personal data has been made by an individual, Tiled will comply with the request, within the timeframe as stipulated by GDPR regulations. However, please be advised that removal of the personal data will affect your usage of the Tiled product and our ability to service and support your account.
Tiled retains personal data for as long as necessary to provide services, support our product or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements.
To request removal of personal data, please email us at email@example.com
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